Airtel IQ Enterprise Join, powered by Vonage, is a part of Airtel’s cloud communications suite dubbed Airtel IQ
Airtel Enterprise, the enterprise arm of Indian operator Bharti Airtel, has teamed up with Vonage, a world cloud communications specialist and subsidiary of Ericsson, to introduce Airtel IQ Enterprise Join, a device-agnostic communications platform geared toward simplifying buyer engagement for enterprises in India.
In a launch, Vonage famous that Airtel IQ Enterprise Join gives a multi-channel, unified communication expertise that enhances buyer interactions by guaranteeing steady engagement, even throughout worker transitions. It allows new workers to take care of communication continuity seamlessly throughout numerous gadgets like smartphones, tablets and laptops, by means of a single interface, Vonage mentioned. This setup eliminates information loss dangers and fosters buyer loyalty with out the necessity for further {hardware} investments, it added.
Abhishek Biswal, chief enterprise officer of Digital Merchandise and Providers at Airtel Enterprise, mentioned: “Companies at present are in search of a compliance-adhering, unified communications software to make sure easy buyer communications. Airtel IQ Enterprise Join will fill this hole by providing enterprises a device-agnostic, real-time monitoring software that may host a number of channels to drive improved enterprise communication and productiveness.”
“We’re excited to announce our strategic partnership with Airtel Enterprise to energy new unified communications capabilities for enterprises in India, a key strategic development marketplace for Vonage. In at present’s dynamic enterprise setting, efficient communication and collaboration are important,” mentioned Reggie Scales, head of functions at Vonage.
“With the ability of Vonage’s Unified Communications as a Service capabilities, coupled with Airtel’s safe and dependable community, companies in India will be capable to get pleasure from a multi-channel strategy to communications that mixes voice and messaging, enabling customers to attach and collaborate with manufacturers from anyplace and throughout any channel,” he added.
Airtel IQ Enterprise Join, powered by Vonage, is part of Airtel’s cloud communications suite dubbed Airtel IQ. The appliance will allow enterprises in India to empower all their workers, together with their hybrid workforce, in addition to personnel comparable to relationship managers, area drive and others, to seamlessly talk with their stakeholders on a steady foundation, mentioned Vonage.
Airtel IQ, an omni-channel cloud communications platform, permits manufacturers to work together with prospects by way of voice and WhatsApp channels. Airtel is the primary telecom firm on this planet that serves as a Enterprise Service Supplier (BSP) for WhatsApp, in line with Vonage.
In India, Vonage at present operates its analysis and improvement (R&D) middle of excellence in Bengaluru.
In associated information, Airtel Enterprise has just lately entered right into a partnership with Kia India to supply IoT connectivity for the automaker’s next-generation related automobile platform, Kia Join 2.0.
As a part of the collaboration, Kia will leverage Airtel Enterprise’ IoT Hub resolution, which delivers tailor-made IoT companies throughout a number of networks, together with 5G, 4G, NB-IoT, 2G and satellite tv for pc. The IoT Hub additionally integrates superior analytics and gives real-time insights based mostly on information collected from related gadgets.
The Kia Join 2.0 platform goals to equip Kia autos with a variety of related options, comparable to car administration, AI-powered voice instructions, distant management capabilities, enhanced security, safety, and navigation instruments.
Airtel Enterprise highlighted that its IoT platform helps a variety of options for related autos, together with connectivity, telematics, infotainment, eSIM know-how, real-time distant monitoring, OTA software program updates, and important security options like SOS emergency calls and real-time response throughout accidents or emergencies.
