Some shoppers are experiencing a problem accessing their accounts and steadiness data as we speak. These points are being addressed and have largely been resolved. We apologize for any inconvenience.
Matt Card, Financial institution of America media relations, October 2024
The outage appears to have began shortly earlier than 1PM ET, based mostly on knowledge from monitoring web site Downdetector. Customers flocked to social media web sites like X and Reddit to report that they have been both not in a position to log in to their accounts or being proven an incorrect steadiness, which was zero generally. Oddly sufficient, the quantities that clients owe was displayed precisely.
Financial institution of America clients are expressing their frustration after seeing this steadiness getting wiped to zero. | Picture Credit score – X
Based on some customers, solely the app is displaying a zero steadiness, whereas the Financial institution of America web site is displaying a steadiness from 24 hours in the past. Both means, it looks like most customers cannot see what their present steadiness is.
Others are in a position to entry a few of their accounts, however they can not switch funds between them.
