Choose Galaxy house owners are having a not-so-fun day as we speak, with telephones apparently caught in countless bootloops following a SmartThings framework system app replace. Units affected embrace the Galaxy S10 collection, in addition to the Galaxy Observe 10 collection. The complete record of units might be discovered under.
With system app updates, it’s fully attainable for system information to turn into corrupted following the introduction of latest information, which may trigger the bootloop subject that we’re seeing right here. The most important drawback for house owners is, there’s no obvious repair presently. The one treatment to the difficulty is an entire wipe of the gadget, with no strategy to backup or get better your knowledge. That might an enormous headache for customers.
Units Reported to be Affected
- S10
- S10e
- S10+
- S10 5G
- Observe 10
- Observe 10+
- Observe 10+ 5G
Given the character of the issue, it appears truthful to imagine Samsung has a duty to appropriate it. We do not know how they intend to do this, however we’ll maintain you posted if we hear something. Within the meantime, we suggest keeping track of the Galaxy subreddits and official Samsung assist discussion board. That is probably the place Samsung would make any plans official.
If you happen to personal one among these units, I’d possibly maintain off on any system app updates for a bit, simply to be secure.
Replace (Oct. 4): Samsung has confirmed the bootloop subject on older Galaxy units with the next assertion.
We’re conscious {that a} restricted variety of Galaxy smartphones working on Android 12 are rebooting constantly throughout an replace to the newest model of the SmartThings app.
Upon discovery, we instantly suspended the replace and are working to resolve the difficulty. Affected clients can contact the Samsung Contact Heart to obtain assist for his or her units.
As Samsung says, affected clients can attain out to Samsung buyer care on to obtain assist. By doing so, it’s reported {that a} knowledge wipe of your gadget is not going to be mandatory. Do you have to wish to resolve the difficulty by yourself, then an information wipe seems to be the one route.
Tremendous unlucky for anybody affected.