Is T-Cellular The Grinch? Service spoils Christmas for subscriber’s son

Sony

Is T-Cellular The Grinch? Service spoils Christmas for subscriber’s son

Mojahid

December 18, 2024

Is T-Cellular The Grinch? Service spoils Christmas for subscriber’s son

Wait…is T-Cellular The Grinch? The beloved wi-fi agency that was as soon as useless final out of the 4 main U.S. carriers began a significant turnaround in September 2012 when it named John Legere CEO. Legere was not like some other chief government together with his rock-star lengthy hair, his each day wardrobe which was extra Walmart than Wall Avenue, and his potential to go after rivals with out stopping to filter his feedback.

Legere began to implement companies and options resembling Netflix on US and T-Cellular Tuesdays. He additionally removed two-year contracts, and blew up sponsored telephone pricing, and together with his consumer-first angle, T-Cellular grew to become the fastest-growing and most progressive wi-fi supplier within the nation. And whereas T-Cellular nonetheless studies sturdy numbers every quarter, issues haven’t been the identical since Legere’s departure in April 2020.

Overlook that we have handed alongside a number of tales about T-Cellular reps refusing to promote telephones to clients except equipment are added to the order (many instances with out the consent of the client!). Overlook in regards to the harsh metrics system that virtually calls for that T-Cellular reps add new traces, telephone circumstances, display protectors, charging bricks, and insurance coverage to orders with out the consent or information of the client.

Is T-Mobile The Grinch? | Image credit-Gemini - Is T-Mobile The Grinch? Carrier spoils Christmas for subscriber's son

Is T-Cellular The Grinch? | Picture credit-Gemini

No, that is even worse. In keeping with a publish on social media, T-Cellular took the enjoyment of Christmas away from a younger lad. The daddy of this little one is a T-Cellular subscriber who determined to purchase his child a brand new telephone for Christmas. However the shock was ruined as T-Cellular let the cat out of the bag. The daddy was approached by his son who mentioned that he knew what his Christmas present was as a result of T-Cellular texted him and requested whether or not he wished to buy a case for his new telephone.

Whereas this error is just not as egregious as different issues that T-Cellular has been accused of doing, it does characterize how dangerous issues appear to happen when an organization is extra targeted on making gross sales than on pleasing clients. Give it some thought. As a result of T-Cellular wished so as to add an adjunct to the acquisition of a brand new telephone, it gave away the daddy’s try and shock his son with a brand new handset which might have been a tremendous second for each of them and one which each may need remembered for a very long time.

For this father and son, T-Cellular stole Christmas. Satirically, we’re not the primary to name T-Cellular The Grinch. In April 2021, DISH chairman Charles Ergen mentioned that the provider was The Grinch for shutting down Dash’s older CDMA community.

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