A latest software program replace resulted in a big variety of bricked Meta Quest headsets, with Meta initially shrugging and saying that for out-of-warranty Quest 2/3/3S fashions it wouldn’t be fixing the issue …

Unsurprisingly, prospects have been unimpressed by Meta killing their merchandise after which seemingly anticipating them to purchase new ones.

Identical to many others, my headset crashed and wouldn’t activate once I tried to replace on December fifth. I contacted Meta help, and after troubleshooting, they knowledgeable me that the headset is useless, and I might want to buy a brand new one.

Others identified that it was a dumb transfer even when Meta solely thought of its personal pursuits.

The unit price me £200. In Q3 2024, Meta posted over $15 billion greenback revenue. That’s simply shy of $2000 per second!

If 1000 folks had their gadgets hard-bricked out of guarantee and assuming a $100 internet worth of the machine to Meta, they might substitute all of them and solely incur a 50-second impression on revenue to their backside line.

They’ve spent extra time (and thus time/cash paying folks) attempting to argue and negotiate the help circumstances than it will have been to only mass substitute the gadgets and within the course of keep away from the PR prepare wreck.

All of the extra so when the problem affected a mannequin many purchased as Christmas items.

The corporate now appears to have realized the idiocy of its earlier stance, and says it’s engaged on a repair.

We’ve found a software program replace subject that prompted some Quest 2/3/3S headsets to be unresponsive and unable to start out up appropriately. We’re actively engaged on resolving the problem for all customers, however generally, you are actually ready to make use of your machine usually.

If in case you have a tool that’s nonetheless unresponsive, we’re right here to assist. If in case you have a Quest 3S, click on the hyperlink for subsequent steps. Quest 2 or 3 customers, please attain out to us to get help. Thanks in your understanding.

Picture by Adrià García Sarceda on Unsplash