Meta up to date a notice on the prime of its Quest help website to say {that a} “software program replace challenge” has been bricking Quest 2, Quest 3, and Quest 3S headsets. The corporate writes that whereas “most” folks can now use their headsets usually, it’s “actively engaged on resolving the problem for all customers.”

That Meta is now saying it’s engaged on a repair “for all customers” could also be excellent news for Quest 2 and three house owners who’ve reported that Meta wouldn’t repair or substitute their headsets as a result of they have been out of guarantee. Some Reddit customers say the corporate has emailed a affirmation that they have been getting out-of-warranty service for the problem, and a Meta help discussion board neighborhood supervisor wrote in an replace yesterday that Meta’s buyer help “ought to have new instructions on the best way to help customers now.”

Meta posted on December sixth that there have been software program replace points affecting “some new Quest 3S units,” however didn’t point out Quest 2 or 3 headsets or what software program model was concerned, both then or in an earlier model of the brand new help website message that UploadVR reported this week. The corporate introduced on December ninth that it was rolling out its most up-to-date replace, Meta Quest v71, including options like a revamped digital desktop show connection technique and keyboard passthrough help in digital environments.