Launched in late 2023, Yearly Improve permits you to improve to a brand new telephone each six months offered your present system is half paid off. All you want to do is commerce in your present system and T-Cellular will cowl the remainder of the associated fee.
The promo is damaged proper now, in keeping with posts on Reddit. Prospects who tried to say the “iPhone 16 Professional on Us” promo, which ought to slash $1,000 off the associated fee, are solely being provided a reduction of $800 proper now.
So I’ve an older plan (T-Cellular One plan) on my account. I’ve two strains with yearly improve. When I attempt to provoke a commerce in on-line, it solely offers me $800 for the worth for the commerce in. Is it alleged to be $1000 because it’s alleged to be the identical offers because the Go5G Subsequent plans.
noschild, Reddit person, October 2024
Some T-Cellular customers are solely getting provided a reduction of $800 as a substitute of $1,000. | Picture Credit score – noschild, Reddit” 
Apparently, that is principally solely taking place with clients on segmented plans, similar to 55+, First Responder, and Navy. It was speculated that the issue could be associated to a brand new coverage that has decreased trade-in worth for patrons on these plans, however that is not the case.
I’ve needed to argue with mind lifeless reps then they escalated it and nonetheless got here again and stated they didn’t have a solution. They may attempt to let you know that don’t qualify for the $1000 however clearly that’s mistaken.
In the event you’re on Yearly Improve you want to name and complain. They aren’t honoring phrases.
billymartinkicksdirt, Reddit person, October 2024
Thanks for bringing this to our consideration. This was a configuration concern that affected a small variety of clients, and we’ve mounted it. We’ll be letting them know that the proper promotion will likely be added to their line.
T-Cellular, October 2024
That is why, if you’re pondering of upgrading to a brand new telephone, you would possibly wish to wait till the problem has been ironed out fully. In any other case, it’s best to attain out to help and see if they are going to be in a position that can assist you get full trade-in worth.
This is not assured to work as some customers stated that they have been informed by help workers that they weren’t eligible for a $1,000 trade-in low cost, regardless of that not being true.
Whereas it is irritating that the promo is not working prefer it ought to proper now, it is reassuring to know that everybody’s worst worry hasn’t come true and the corporate has not slashed commerce in low cost for individuals who have added the Yearly Improve perk. Hopefully, the issue will likely be mounted quickly.
