Looking for to boost your buyer help expertise? Cellular apps for assist desks empower help groups with the potential to deal with tickets and handle issues on the go. Discover our prime cellular purposes designed for assist desks that may optimize your help workflow and guarantee buyer satisfaction.
In 2024, a variety of assist desk cellular apps stand out for his or her progressive options and user-friendly designs. These apps cater to numerous enterprise wants, from small groups requiring easy options to giant enterprises needing superior functionalities. Listed below are the highest 10 assist desk cellular apps set to considerably affect this 12 months.
Let’s discover the small print of every app and what makes them the perfect available in the market.
1. Suptask
Suptask is an all-in-one designed to streamline the dealing with of help tickets by enabling customers to obtain and handle them by means of a single, unified channel. It fosters environment friendly collaboration amongst crew members. A notable characteristic contains the potential for help groups to create tickets from Slack Direct Messages (DM), providing supreme comfort.
The applying on this cellular ticketing system prioritizes collaborative efforts in ticket decision, that includes choices equivalent to personal tickets for confidential info safety and including followers to boost collective work on points. Suptask enhances customization with net views tailor-made particularly for particular person ticket monitoring and customizable varieties and fields inside these tickets.
Suptask enhances its core capabilities by effortlessly integrating with extensively used platforms like GitLab, GitHub, JIRA, and Zendesk, increasing its utility much more for help groups. Offering dashboard analytics, electronic mail experiences, and clever Service Degree Agreements (SLAs), Suptask equips groups with all the mandatory particulars for proficient help inquiry administration.
2. Freshdesk
Freshdesk is famend for its efficient ticket administration system, the cornerstone of its performance. Freddy AI expertise analyzes incoming tickets and automates their routing, guaranteeing help requests are dealt with effectively and precisely.
One other main benefit of Freshdesk is its person interface. It’s clear, intuitive, and simple to navigate, drastically enhancing the person expertise and guaranteeing that help workers can shortly rise up to hurry. This ease of use advantages groups managing a excessive quantity of help tickets.
Freshdesk additionally gives a variety of extra options, making it the most effective assist desk software program options available on the market. With customizable ticket varieties, fields, and superior reporting capabilities, it supplies a complete resolution for managing buyer help. Integrating with numerous communication channels additional enhances its effectiveness, making it a flexible software for any help crew.
3. Zoho Desk
Zoho Desk is distinguished by its subtle AI capabilities, which assist auto-tag, advocate articles from the information base, consider buyer sentiments, and determine tickets that deviate from the norm. These superior options equip help groups with environment friendly ticket administration programs and facilitate enhanced personalised buyer interactions.
With Zoho Desk’s cellular utility, integration with Slack is streamlined, enabling help groups to remain up to date on ticket notifications promptly. The service gives diversified pricing plans together with a complimentary tier for as much as three brokers and a Premier package deal that gives extra superior functionalities at a cost-effective value level.
Providing an omnichannel method, Zoho Desk permits corporations to deal with help tickets throughout numerous platforms successfully. It additionally incorporates a widget software designed for web site integration, which simplifies buyer help request initiation. General, Zoho Desk equips any help crew with an in depth set of instruments vital for excellence in managing buyer relations.
4. Intercom
Intercom is understood for its intuitive chatbot customization. This characteristic permits customers to create personalised interactions utilizing photographs, movies, and superior paths based mostly on person actions. This characteristic enhances buyer communications and ensures help requests are dealt with effectively.
Intercom’s cellular app enhances buyer help by means of progressive expertise. It makes use of AI-powered functionalities to offer personalised interactions, making it simpler for help groups to handle buyer interactions and resolve points promptly.
Intercom’s concentrate on enhancing buyer communications by means of a number of channels makes it a beneficial software for any help crew. Its intuitive design and superior options guarantee clean dealing with of buyer interactions, bettering total buyer satisfaction.
5. Assist Scout
Assist Scout gives superior electronic mail administration capabilities important for efficient buyer help.
Options embody:
– A complicated electronic mail inbox
– Customized templates
– Automated follow-ups
– Electronic mail monitoring
These options guarantee help groups can handle their electronic mail communications effectively.
Collaboration is a key characteristic of Assist Scout. The app permits customers to assign conversations to particular groups, entry shared mailboxes, and collaborate on tickets, guaranteeing help workers can work collectively to resolve buyer points promptly. This collaborative method enhances the help crew’s effectivity and improves buyer expertise.
Assist Scout’s cloud-based functionalities, together with a shared inbox and information heart, present extra help instruments, making it a complete assist desk resolution. These options guarantee help groups have all of the assets to handle buyer inquiries successfully.
6. HubSpot Service Hub
The HubSpot Service Hub stands out for its potent integration with CRM programs, which boosts help groups’ capability to deal with buyer interactions effectively. This seamless connection ensures that buyer info is well accessible, elevating the help stage rendered.
With pricing starting at a modest $20 monthly for 2 customers, the affordability of HubSpot Service Hub makes it a lovely assist desk resolution for smaller groups aiming to include a robust desk resolution with out compromising their present CRM system alignment.
7. LiveAgent
LiveAgent is a flexible assist desk software program resolution that enhances buyer help by means of a number of channels. Its strong ticketing system permits help groups to handle and resolve buyer inquiries effectively, guaranteeing no help requests go unanswered. This functionality is valuable for groups dealing with a excessive quantity of help tickets throughout totally different communication platforms.
LiveAgent gives numerous buyer help options, together with stay chat, name heart options, and information base administration. These options present a complete help toolset, enabling service brokers to ship distinctive customer support and enhance total buyer satisfaction.
8. ManageEngine ServiceDesk Plus
The cellular app of ManageEngine ServiceDesk Plus strengthens the shopper help expertise with its superior ticketing and administration capabilities tailor-made for optimum effectivity. This desk resolution is particularly useful for help workers who handle tickets whereas away from their desks, guaranteeing well timed responses to buyer points.
With its capability to customise fields and built-in reporting capabilities, the service desk resolution permits groups to adapt the app based on particular necessities and monitor key efficiency indicators effectively. These parts allow help personnel to successfully manage their duties and be certain that no help tickets fall by means of the cracks.
With a full-fledged method in the direction of streamlined ticket administration, the ManageEngine ServiceDesk Plus’ cellular utility stands out as an distinctive software for bolstering operations inside buyer help realms. It’s outfitted with highly effective functionalities wrapped in an intuitive interface, making it an excellent useful resource for any crew intent on boosting their service supply.
9. SolarWinds Service Desk
The SolarWinds Service Desk app for cellular units streamlines the dealing with of help requests, offering a extra environment friendly approach for help groups to handle and remedy buyer points. The app ensures that crew members are instantly alerted about modifications in ticket standing by means of real-time notifications displayed on their dwelling display screen, stopping any request from being neglected.
For incident administration functions, the desk cellular app equips customers with instruments to supervise their incident queues and monitor newly opened and ongoing tickets. Assist groups discover this significantly helpful after they should keep up-to-date with quite a few incoming help inquiries.
To Enhance service effectivity inside these desk options, the SolarWinds Service Desk utility allows fast actions equivalent to closing out tickets, escalating them if vital, reassigning them amongst crew members, updating their standing seamlessly or attaching related paperwork—all important capabilities that guarantee swift and competent dealing with of buyer queries.
