Samsung has revealed that it’s attempting to enhance its smartphone restore high quality by enhancing data switch. The corporate is taking its South Korean smartphone restore specialists to different nations to enhance the restore know-how of its service heart workers.
Samsung is taken into account the perfect in relation to after-sales service and repairs, and the corporate desires to get to that stage in different nations as effectively.
Samsung’s smartphone restore high quality to enhance by means of simpler data switch
Earlier this 12 months, Samsung began the ‘Home Service Specialists Abroad Dispatch’ program in South Korea. As part of this program, a Galaxy Service Professional Teacher was dispatched from South Korea to India to share their related expertise and experience with service heart engineers in India. The Professional Teacher shared their know-how with Samsung’s service engineers in eight cities, together with Delhi, Mumbai, and Noida.
Particularly, this information switch was targeted on smartphone show substitute. The brand new show substitute course of includes disassembling the telephone’s show unit, body, battery, and different elements, and changing solely the required components. Excessive-level technical abilities and specialised tools are required for show restore. Earlier, smartphone show restore or substitute concerned changing the battery as effectively. So, the brand new methodology might cut back the price of display substitute for shoppers.
Furthermore, Samsung additionally targeted on exact analysis of the utilization historical past of Galaxy smartphones and restore know-how for foldable telephones.
In September 2024, Samsung plans to ship its house equipment and TV service specialist instructors from South Korea to the Philippines. This would come with transferring data for repairing Samsung’s Bespoke AI house home equipment utilizing SmartThings and the TV Service Mode. The corporate’s AI-equipped house home equipment are gaining traction worldwide.
The story continues after our Galaxy Z Flip 6 evaluate video.
The corporate says it can additionally enhance the standard of interplay amongst its contact heart executives. A Contact Heart Operation Professional with over 30 years of expertise was dispatched to the Netherlands in February 2024 and to Japan in Might and July of this 12 months. Samsung goals to enhance the contact heart expertise in every nation the place it sells its merchandise.
Samsung can also be sending its restore engineers from over 13 nations to South Korea to enhance their know-how. Service engineers from Germany, Italy, Poland, Sweden, the UK, and the USA have already visited Samsung’s CS Academy in Suwon, Gyeonggi Province, and Daejeon.
Picture Credit: Samsung
