With T-Cell, a suspended line is billed $10 for every billing cycle as a substitute of the price of the month-to-month service plan. Because it turned out, the client ended up getting charged the payment and a distinct rep stated that he had despatched a request to have the payment refunded however hadn’t heard again. By the point the invoice dropped once more the next month, there was no signal that his account would have the payment erased as initially promised.
When you’ve got an issue together with your T-Cell account or service, get the T-Pressure crew concerned first. | Picture credit-X
Our hero contacted T-Pressure, and as I’ve seen many occasions earlier than in on-line posts from T-Cell prospects, this customer support crew received issues carried out. Not solely did they waive the suspension charges however additionally they (are you sitting down?) advised a less expensive plan that labored out higher for the client. T-Pressure is on the market from 3 am-9:30 pm PDT (6am-12:30 am within the east).
“I contacted T-Cell on X/Twitter, and their crew went above and past to help me with my issues. The worker not solely refunded my suspension payment, however a few others as properly. I can’t thank them sufficient.”-Reddit subscriber Prestigious-Depth898
Now I do have to level out that one other Redditor wasn’t as excessive on T-Pressure as others. He wrote, “Watch that subsequent invoice… Twitter/T-Pressure is nice about promising all this stuff after which screwing up the account (hopefully you didn’t have any plan particular promos that fall off in the event that they modified your plan). And in the event that they assured service wouldn’t droop in the event you didn’t have the cash to pay your fee preparations on the dates promised, they haven’t any approach to stop that from taking place. You’ll droop and can have extra restore charges.”
However on this case, and with the numerous others I’ve checked out, T-Pressure was in a position to resolve the issue. When you’ve got a difficulty together with your T-Cell service or account, do not waste your time by contacting customer support. Go proper to T-Pressure as a substitute.
