T-Cellular used to contemplate itself the “Uncarrier” and I assume to some extent it nonetheless believes that it’s completely different than
Verizon and AT&T. However the days when the service actually put the client first ended when former CEO John Legere left the corporate. Each
T-Cellular present and previous worker I spoke with lately mentioned that issues have been higher when the long-haired t-shirt and sneaker-wearing Legere ran the present. Now the emphasis has moved from buyer to stockholder.
However as we identified earlier this month,
there’s one T-Cellular unit nonetheless placing clients first and that’s the firm’s elite customer support staff T-Power. An present
T-Cellular subscriber
lately posted his story and simply when it appeared like there was no manner for him to get satisfaction from T-Mobiloe, a miracle came about. And based mostly on what I’ve seen, miracles are what T-Power makes a speciality of.
In a protracted publish on social media that might have been became a 500-page novel, a T-Cellular buyer defined that he was getting nowhere complaining to buyer help about his invoice which apparently was late. His service was suspended and he supplied to pay $60 from his debit card or write a $236 examine from his new checking account, each of which have been rejected by T-Cellular. The latter wished a minimal fee of $138 to revive his service which he wanted to occur instantly for his job.
The following morning, he acquired up early and transferred funds to the debit card like
T-Cellular had requested. He was about to go surfing and make the fee however was shocked and surprised to seek out that he not had a
T-Cellular account. It was virtually as if he by no means was a
T-Cellular buyer. So the now former
T-Cellular buyer calls cellphone help they usually now need $298 to get his account up and operating; the minimal steadiness was not sufficient to revive the account.
The final T-Cellular agent he spoke with left all the things the place it had been. And that is the place T-Power stepped in. The pissed off ex-customer truly wasn’t in search of assist from T-Power as he did not know what it was. As an alternative, he simply went on “X” to publish a rant. Out of nowhere, he acquired a message from T-Power asking if he wanted assist. Within the message, T-Power apologized for a way the client had been handled and requested for extra data which was despatched within the type of one more rant.
The following message he acquired from T-Cellular was a textual content from T-Power stating that not solely was his account restored and in good standing, however that outdated late prices and charges had been retroactively waived leaving him with a zero steadiness owed. The message was signed by Johnathan Hemphill who lists himself as an “Elite Skilled” for T-Cellular on LinkedIn.
So sure,
T-Cellular does have its T-Power which does its greatest to assist
T-Cellular clients. To achieve them on “X,” ship a Direct Message (DM) to @TMobileHelp. Or you may attain T-Power on Fb by
tapping on this hyperlink. The URL is www.fb.com/TMobile.
