Some shoppers are experiencing a problem accessing their accounts and stability data right now. These points are being addressed and have largely been resolved. We apologize for any inconvenience.
Matt Card, Financial institution of America media relations, October 2024
Financial institution of America clients are expressing their frustration after seeing their stability getting wiped to zero. | Picture Credit score – X
In accordance with some customers, solely the app is exhibiting a 0 stability, whereas the Financial institution of America web site is displaying a stability from 24 hours in the past. Both method, it looks like most customers cannot see what their present stability is.
Others are in a position to entry a few of their accounts, however they can not switch funds between them.
Curiously, some customers can nonetheless pay for purchases utilizing their Financial institution of America card, which reaffirms that the cash continues to be very a lot there and never all points of the system are damaged. Others weren’t so fortunate and have been instructed they’d inadequate funds.
Simply went to a espresso store and was in a position to purchase espresso. So the cash should nonetheless be there though it says $0
KazyBB, Reddit Consumer, October 2024
I can my precise account stability and appear to have use of my debit card in public (have not checked on-line)..additionally I pulled out cash from an ATM on the onset of this this morning at a BofA ATM …nevertheless it nonetheless says zero stability on the face of the account
Background_Meal9271, Reddit person, October 2024
Whereas Financial institution of America hasn’t formally revealed the explanation behind the outage, a Reddit person claims {that a} consultant at their native department instructed them the glitch could have been prompted when the app was being up to date.
For the reason that financial institution has confirmed that they’re engaged on getting issues again to regular and the variety of complaints on Downdetector has dropped from 20,516 from the height of the outage to 2,720, the web site and the app needs to be again to displaying your appropriate stability quickly. In case you are nonetheless panicking, you possibly can name your financial institution and inquire about your stability.
I referred to as my native department and the teller gave me a “backdoor” line on to a consultant. She confirmed on her finish that my cash is there and my stability is exhibiting the identical it did yesterday. She mentioned they’re updating the app and it is probably an error with the web site or app, not with the balances within the account
Technical-Flan3391, Reddit person, October 2024
This answer shouldn’t be assured to work although, with one person saying their name did not undergo, presumably as a result of the financial institution is inundated with calls from indignant clients right now.
After I referred to as BOFA to get my account balances the cash was nonetheless there nevertheless it didn’t present in my on-line banking. Then i used to be locked out of my on-line banking and the telephone strains have been down. I am positive the branches are getting a ton of motion right now.
Latter-Building7800, Reddit person, October 2024
One other workaround that has been urged is tapping “Dashboard” on the app after which going to your account. It is working for lots of people.
I used to be in a position to work round this on the app by clicking “dashboard” after which clicking my account from there. On the dashboard it nonetheless confirmed yesterday’s starting stability, however when it took me to my account it confirmed all of yesterday’s transactions and my present stability.
playtotheexits, Reddit person, October 2024
It is a creating story…
