Viewpoint
On the tenth Extremely-Broadband Discussion board (UBBF) 2024, the Autonomous Driving Networks (ADN) Summit was held beneath the theme of “Advancing Towards AN L4: Empowering Superior UBB Operations.” On the discussion board, Yue Wei, President of Huawei’s NCE Optical Community Area, delivered a keynote speech titled “Intelligence Empowers F5.5G Premium All-Optical Community.” Within the speech, he shared how revolutionary practices of Huawei’s F5.5G premium all-optical community answer, guided by “Community Conscious Person” and “Person Conscious Community”, is steering carriers in direction of ADN L4 and ushering in a brand new period of experience-driven operations.
Yue Wei, President of Huawei’s NCE Optical Community Area
With the arrival of the “expertise first” period, optical community O&M is evolving in direction of the person experience-centric mode. In house broadband situations, O&M remains to be pushed by person complaints and depend on a considerable amount of manpower for passive rectification, leading to excessive funding and low satisfaction. For instance, a provincial firm in China wants over 4,500 engineers to handle greater than 16,000 complaints associated to house broadband companies from 19 million subscribers on daily basis. Regardless of such an enormous funding, the subscriber churn price stays over 10%. Equally, in optical transmission situations, potential dangers reminiscent of fiber, cable, and node sharing can’t be proactively recognized, leading to 40% of bother tickets and no less than 4 hours of troubleshooting. It’s arguably inconceivable for any customers to just accept such lengthy service interruption brought on by the inefficient processing mode.
To deal with these points, Huawei’s premium all-optical community answer introduces a “twin-turbo” methodology combining “Community Conscious Person” and “Person Conscious Community” to enhance person expertise and O&M effectivity. Particularly, “Community consciousness person” refers to proactive expertise assurance that helps stop person complaints and “Person consciousness community” refers to automated fault prognosis and environment friendly grievance dealing with. The answer will carry revolutionary worth enchancment to carriers by way of each premium broadband and premium transmission situations.
Worth Leap of Premium Broadband
By way of “Community Conscious Person”, the revolutionary house broadband Buyer Expertise Index (CEI) mannequin is constructed by leveraging the BLOA algorithm primarily based on huge knowledge throughout three layers and from eight dimensions. It might precisely measure the precise person expertise and current the ends in the type of CEI scores. After acquiring international person expertise knowledge, the proactive assurance agent can proactively take particular actions and supply focused service advertising. It identifies low-scoring subscribers and resolves community points earlier than faults are reported, decreasing complaints by 60% and laying a stable basis for person satisfaction and loyalty.
By way of “Person Conscious Community”, the fault prognosis copilot, leveraging international experience, can mechanically resolve greater than 34 frequent faults in an E2E method inside 60 seconds for name facilities, decreasing house visits by 30%. Moreover, the HomeCare app helps frontline engineers question details about greater than 30 fault situations with out NOC assist, decreasing on-site troubleshooting length from 1 hour to 10 minutes. With the assist of distant automated closed-loop and effectivity enchancment of onsite prognosis, the O&M and response effectivity in house broadband situations might be significantly improved.
Effectivity Increase of Premium Transmission
From the angle of “Community Conscious Person”, the proactive assurance agent within the transmission area implements proactive consciousness of community and SLA dangers primarily based on digital twin expertise, serving to to precisely show fault places and facilitate fault rectification. By proactive consciousness, demarcation, finding, and rectification, the agent can cut back bother tickets by 40% and successfully guarantee person SLA.
From the angle of “Person Conscious Community”, the revolutionary optical-electrical collaboration algorithm is used to affiliate alarms throughout completely different layers. This permits the system to mechanically mixture greater than 90% of alarms and find the foundation causes, attaining “one ticket for one fault”. As well as, the fault prognosis copilot can work with Huawei’s OMD and eOTDR {hardware} to find fiber faults with meter-level precision. With the previous applied sciences, the fault finding length is diminished from 4 hours to fifteen minutes, and the variety of troubleshooting groups required for a single fault is diminished from 3 to 1.
Yue Wei famous that the proactive assurance agent implementing “Community Conscious Person” and the fault prognosis copilot enhancing “Person Conscious Community” are anticipated to additional enhance buyer worth all through the lifecycle of the premium broadband “A-PRIME” and premium transmission “T-AUTO” situations. Trying forward, the clever F5.5G premium all-optical community will information carriers in direction of ADN L4, ushering in a brand new period of experience-driven operations.
