Multiple crore fraudulent cell connections have been disconnected with the assistance of Sanchar Saathi, the Ministry of Communications stated, noting that the Division of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI) are taking collaborative steps to reinforce the consumer expertise for telecom service customers. In a press release on Tuesday, the Ministry additionally highlighted that benchmarks for key parameters similar to community availability, name drop charges, and packet drop charges will likely be regularly tightened.
Additionally Learn: DoT Simplifies Telecom Licensing with New Approval Timelines
Measures to Fight Spam Calls
To curb the menace of spam calls, TRAI has directed telecom operators to disconnect and blacklist entities utilizing bulk connections for spam calls, together with robocalls and pre-recorded calls. Within the final fortnight, over 3.5 lakh such numbers have been disconnected, and 50 entities have been blacklisted.
Moreover, round 3.5 lakh unused/unverified SMS headers and 12 lakh content material templates have been blocked, in accordance with the official launch. With the assistance of Sanchar Saathi, round 2.27 lakh cell handsets have been blocked for involvement in cybercrime and monetary fraud.
Additionally Learn: TRAI Grants Extension to Entry Suppliers for Whitelisting URLs and OTT Hyperlinks
Community Efficiency Benchmarks
To enhance community efficiency, the Ministry of Communications stated benchmarks for key community parameters will likely be regularly tightened. On this regard, TRAI has launched its revised laws, “The Requirements of High quality of Service of Entry (Wirelines and Wi-fi) and Broadband (Wireline and Wi-fi) Service Laws, 2024 (06 of 2024).”
These laws will come into impact on October 1, 2024, and from April 1, 2025, month-to-month monitoring of QoS efficiency for cell companies will start as a substitute of the present quarterly foundation.
Additionally Learn: TRAI Enforces New Anti-Spam Laws: Telecom Corporations to Disconnect Offenders
QoS benchmark Paramaters
QoS benchmarks for a number of vital parameters, similar to Cumulative Down Time, Worst Affected Cells as a consequence of Down Time, Drop Name Charge (DCR) for 2G and 3G, Drop Name Charge (DCR) for 4G and 5G (Packet Switched), Downlink Packet Drop (DLPD), Uplink Packet Drop (UPPD), Latency (4G and 5G Community), and Packet Drop Charge (in 4G and 5G Community), will likely be revised in phases, with adjustments coming into impact in 2024, 2025, 2026, and 2027.
Additionally Learn: TRAI to Totally Overview Anti-Spam Guidelines, Requires Public Feedback
TRAI Session papers
The Ministry of Communications additionally emphasised that TRAI has issued session papers on provisions for the speedy suspension of companies for unregistered telemarketers upon receipt of complaints exceeding a pre-defined threshold quantity, and on the implementation of proactive detection and motion towards suspected spammers.
